Shipping policy
United States
|
Order total |
Shipping |
|---|---|
|
Under $35 |
$2.99 flat rate, ground |
|
$35 and over |
Free |
|
$75 and over |
Free, plus $10 off your order |
Processing time
Orders placed before 2:00 PM EST on a business day ship within 1 business day. Orders placed after that, or on a weekend or holiday, ship the next business day.
Personalized and engraved orders are made to order and may take an additional 3 business days before they ship.
Delivery time
Most US orders arrive within 3 to 5 business days after shipping. Delivery estimates are not guarantees, and carrier delays are outside our control.
International shipping
We ship to most countries globally. Rates are calculated at checkout based on destination and order weight.
International orders may be subject to import duties, taxes and customs fees charged by your country. These are not included in our prices or shipping charges, and they are your responsibility as the recipient. We cannot estimate them in advance — check with your local customs office if you need to know before ordering.
If you refuse a package because of customs charges, the order is treated as a return and refunded less our outbound shipping cost and any carrier fees.
Tracking
You will receive a tracking number by email when your order ships. If you have not received one within 2 business days of ordering, email support@levergear.com.
Lost or stolen packages
If tracking shows a package as delivered and you do not have it, check with your household and neighbors first, then contact the carrier to file a claim. If your claim is not resolved in one week, please contact support@levergear.com with details and we can reship or cancel your order.
If a package is lost in transit — tracking stops updating and it never arrives — email us and we will work with the carrier to resolve it.
Address accuracy
We ship to the address entered at checkout. We cannot change an address after an order ships. If an order is returned to us as undeliverable because of an incorrect address, we will refund the product price less shipping, or reship at your expense.