Refund policy
Last updated: October 28, 2026
Returns
We want you to be 100% happy with your order. If you discover an issue with any product ordered through this website within the first 30 days of receiving your order, we will replace it or fully refund your product costs at your request. Original shipping costs will not be refunded but return shipping is free.
Items must be returned in the same condition they were received, unworn or unused, and in their original packaging if possible or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Lever Gear products purchased through other websites or stores are subject to the return policies of those stores. Please contact the store where you purchased your product for returns.
Personalized and engraved products are final sale
Products engraved with custom text are made to order and cannot be resold. They are not eligible for return or refund under this policy.
This exclusion does not affect your warranty rights. If a personalized product arrives with a manufacturing defect, or breaks under normal use, it is covered by our Warranty and we will replace it.
If we engrave something other than the text you submitted, that is our error and we will replace or refund it. Check the confirmation preview before you order — the text we show you there is the text we cut.
Contact us to ask about return options and how to start a return.
How to start a return
Email support@levergear.com with your order number and which items you are returning. We will send return instructions and a prepaid shipping label where applicable.
1. Refunds- If there is a specific reason you are dissatisfied, please let us know so we can better serve our customers in the future.
2. Replacements- If you feel your particular product is defective and you would like a replacement, please let us know what the issue is so we can be sure to address it with your replacement product. If you can send a picture that would be very helpful.
3. Warranty- Some of our products are covered by a manufacturer’s warranty beyond the 60 day grace period. Please see the individual product page through the store on this website for details.
Do not send anything back before you hear from us. Returns that arrive without prior notice can take significantly longer to process.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 2 business days, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at support@levergear.com or use the contact details in our contact information policy.