Warranty
Lever Gear Warranty
We build tools to be carried and used. If one of ours fails because of how it was made, we replace it.
This warranty is offered by Lever Studios Inc. to the original purchaser of a Lever Gear product bought from levergear.com or an authorized retailer. It is not transferable, and proof of purchase is required.
Limited Lifetime Warranty — Tools
Covers: Toolcard Pro, Edge XT, CLiP KT, BitVault
We warrant these products against breakage and manufacturing defects for the lifetime of the original purchaser. If one breaks or fails under normal use, we will replace it free of charge.
Limit of two replacements per original purchase.
2-Year Limited Warranty — Tech
Covers: CableKit, Adapter Pack
We warrant these products against manufacturing defects for two years from the date of purchase. Cables and connectors carry components that wear with use, which is why they are covered for a defined term rather than for life.
What this warranty does not cover
- Normal wear and tear, including surface scratches, scuffs and finish wear
- Dulling of blades or cutting edges, which is expected with use
- Damage from misuse, abuse, modification, disassembly or use outside the product's intended purpose
- Loss or theft
- Products bought from an unauthorized seller
- Consumable and replacement parts, including X-acto blades and bit sets
- Personalized and engraved products, except where the defect is unrelated to the engraving
How to make a claim
Email support@levergear.com with:
- Your order number or proof of purchase
- A photo of the damaged product
- A short description of what happened
We review claims within 3 business days. Approved claims ship a replacement at no cost to you. Lever Gear will provide a return shipping label if applicable.
Engraved and personalized products
A personalized product is still covered against breakage and manufacturing defects under the terms above. The engraving itself — its text, placement and appearance — is not covered, and a personalized product cannot be returned for a refund. See our Refund Policy.
This is a limited warranty
This is a limited warranty, not a full warranty, as those terms are defined under US federal law. It gives you specific legal rights, and you may have other rights that vary from state to state.